Privacy Policy

Blue Gap Air ("we", "us", or "our") is a trading name of GAP Insulation Services Ltd (Company No. 14961237 · VAT No. 494066075). We operate the website bluegapair.com.

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and share personal information when you visit our website or contact us.

1. Who we are

Data controller: GAP Insulation Services Ltd, trading as Blue Gap Air Email: info@bluegapair.com Website: bluegapair.com

If you have any questions about this privacy policy or how we handle your data, please contact us using the details above.

2. What personal data we collect

We may collect and process the following information:

Information you provide to us

• Name
• Email address
• Telephone number
• Postal address or property location (for quotes, surveys, and installations)
• Details of your enquiry (for example, the service you need, property type, or message content)
• Any other information you choose to include when contacting us by form, email, phone, or WhatsApp

Information collected automatically

When you visit our website, we may collect:

• Technical data such as IP address, browser type and version, device type, and operating system
• Usage data such as pages visited, time spent on pages, and how you arrived at our site
• Cookie and similar technology data (see section 8)

We do not knowingly collect special category data (such as health information) through this website. Please do not include sensitive personal information in contact forms unless it is necessary for your enquiry.

3. How we use your personal data

We use your personal data to:

• Respond to enquiries and provide quotes
• Arrange surveys, installations, servicing, and repairs
• Manage bookings and communicate about jobs
• Provide customer service and aftercare
• Improve our website and services
• Comply with legal and regulatory obligations
• Protect our legitimate business interests (for example, preventing fraud or misuse of our services)

We will only use your data for marketing (such as newsletters or promotional emails) where you have given consent, or where we have another lawful basis to do so. You can opt out of marketing at any time by contacting us.

4. Lawful bases for processing

Under UK data protection law (UK GDPR and the Data Protection Act 2018), we rely on one or more of the following lawful bases:

• Contract: where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you (for example, providing a quote or carrying out installation work)
• Legitimate interests: where processing is necessary for our legitimate business interests (for example, responding to general enquiries, improving our website, or keeping records of past work), provided your rights do not override those interests
• Consent: where you have given clear consent for a specific purpose (for example, optional marketing or non-essential cookies)
• Legal obligation: where we need to process data to comply with the law (for example, tax or accounting requirements)

5. Who we share your data with

We do not sell your personal data.

We may share your information with trusted third parties only where necessary, including:

• Service providers who help us run our business (for example, email hosting, website hosting, IT support, or analytics providers)
• Professional advisers (for example, accountants or insurers) where required
• Manufacturers or suppliers, where needed to fulfil a job (for example, warranty registration)
• Law enforcement, regulators, or other authorities if required by law

Any third parties who process data on our behalf are required to keep it secure and use it only for the purposes we specify.

6. How long we keep your data

We keep personal data only for as long as necessary for the purposes set out in this policy, including any legal, accounting, or reporting requirements.

As a general guide:

• Enquiry and quote data that does not lead to work may be kept for up to 24 months
• Customer and job records may be kept for longer where needed for warranties, aftercare, or legal and tax obligations (typically up to 6 years after the end of the relevant period)

When data is no longer required, we will delete or anonymise it securely.

7. Your rights

Under UK data protection law, you have the right to:

• Access: request a copy of the personal data we hold about you
• Rectification: ask us to correct inaccurate or incomplete data
• Erasure: ask us to delete your data in certain circumstances
• Restriction: ask us to restrict processing in certain circumstances
• Data portability: request transfer of data you provided to us, where applicable
• Object: object to processing based on legitimate interests, or to direct marketing
• Withdraw consent: where we rely on consent, withdraw it at any time (this does not affect processing already carried out)

To exercise any of these rights, contact us at info@bluegapair.com. We may need to verify your identity before responding.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

• Website: https://ico.org.uk
• Helpline: 0303 123 1113

We would appreciate the chance to resolve any concerns first.

8. Cookies and similar technologies

Our website may use cookies and similar technologies to make the site work, remember preferences, and understand how visitors use it.

• Essential cookies are needed for the site to function
• Analytics or performance cookies help us understand traffic and improve the site (used only where permitted)
• Marketing cookies, if used, help measure or deliver advertising (used only with consent where required)

You can control cookies through your browser settings. Blocking some cookies may affect how the website works.

9. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. No method of transmission over the internet is completely secure, but we work to keep your information safe.

10. Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

11. International transfers

Your data is normally processed within the United Kingdom. If we transfer personal data outside the UK, we will ensure appropriate safeguards are in place as required by UK data protection law.

12. Children's privacy

Our services and website are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us and we will take steps to delete it.

13. Changes to this policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page will be revised when changes are made. Please check this page periodically for the latest version.

14. Contact us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact:

Blue Gap Air Trading name of GAP Insulation Services Ltd Company No. 14961237 · VAT No. 494066075

Email: info@bluegapair.com Website: bluegapair.com